Healthcare Communication, Fully Automated — So You Never Miss a Patient Opportunity
Every missed call is a missed appointment. Every missed appointment is lost revenue. Our healthcare communication automation solutions ensure your practice stays connected, responsive, and fully supported — 24/7.
With our AI-powered virtual receptionist and live support team, we handle incoming patient calls, capture new leads, schedule and manage appointment requests, and provide real-time assistance — so your front desk never falls behind.
As a full-service medical answering solution, we ensure every patient interaction is handled professionally, whether through automation or a live representative when needed.
We also reduce no-shows through automated appointment confirmations and reminders, helping you protect your schedule, improve patient flow, and keep your operations running efficiently.
And as your needs grow, we offer additional support services including insurance verification and revenue cycle management — giving you a complete, scalable solution under one trusted partner.
No missed calls. No missed appointments. No missed revenue opportunities.
Our Services
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RCM Services
Our medical billing and RCM services provide comprehensive revenue cycle management for medical offices and surgical facilities. We handle everything from electronic claim submission and claim scrubbing to managing rejections, denials, and appeals. We're fully compliant with VI EquiCare guidelines for Virgin Islands providers and maintain expert knowledge of Medicare billing standards and ICD-10 coding. Our services include payment posting, monthly accounts receivable reporting, and dedicated denial management to ensure your practice maximizes revenue and maintains healthy cash flow.
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Healthcare Communication Automation
Our answering service provides flexible communication solutions for healthcare offices and small businesses. Choose from three options: AI receptionist support for cost-effective automation, a hybrid model combining AI with live representatives for complex calls, or full live agent service. We're available 24/7, 365 days a year for after-hours, busy periods, and missed calls. Our service captures caller information for fast follow-up, delivers call summaries via email or text, manages appointment reminders and confirmations, handles rescheduling and cancellations, and supports custom call flows tailored to your business needs.
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Appointment Confirmations and Reminders
Our appointment confirmation and reminder service reduces no-shows and keeps your schedule running smoothly. Automated text messages are sent to patients with options to confirm by pressing one or reschedule by pressing two. If there's no response, a follow-up call is made the next day to ensure confirmed attendance. This standalone service integrates with your existing appointment calendars and scheduling systems, providing a simple yet effective way to streamline patient management.
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Insurance Verification Services
Our insurance verification service ensures your office has accurate patient coverage information upfront. We verify coverage for patients with higher deductibles and co-insurances through EquiCare-enrolled insurances as well as mainland US insurers. This helps you understand patient financial responsibility before treatment, reducing billing surprises and improving collection rates.
“I came to Medi-Claim Recoveries with nothing, and they helped me with my credentialing, as well as establishing me as a contracted provider with the various insurance carriers. They've consistently demonstrated the ability to rise to any challenge and assist in managing my AR, Billing, as well as Practice Management.”
Dr. Henry Francis, Medi-Claim Recoveries Client